Shipping Policy

Last updated: September 2026.

1. Where We Ship

We ship to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, Portugal, Andorra, and the European Union. Shipping costs are calculated automatically at checkout based on your delivery address.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and will be shown clearly before payment is confirmed. Shipping is not included in the product price.

3. Delivery Times

Delivery times below are counted from dispatch, not from the moment you place the order. See section 4 for processing times.

Destination	Estimated delivery
Mainland Spain	24–48 h
Balearic Islands	2–4 business days
Canary Islands, Ceuta and Melilla	4–7 business days
Portugal and Andorra	2–4 business days
Rest of the European Union	4–7 business days

Delivery times are estimates and may vary depending on the carrier and destination. They do not include weekends or public holidays.

4. Order Processing

Orders are processed and dispatched within 1 business day. Orders placed on weekends or public holidays are dispatched the next business day. You will receive a tracking number by email within 24 hours of dispatch.

5. Tracking

Once your order ships, you will receive a confirmation email with a tracking link. If you have not received tracking information within 48 hours of your order confirmation, contact us at contact@nukken.com.

6. Canary Islands, Ceuta and Melilla — Important

Shipments to the Canary Islands, Ceuta and Melilla may be subject to local import taxes and customs duties upon arrival. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. NUKKEN has no control over these charges.

7. Delivery Issues

If your package has not arrived within the estimated timeframe, email us at contact@nukken.com with your order number. We will investigate with the carrier and respond within 48 business hours.

NUKKEN is responsible for your order until it is delivered to the address provided at checkout. If a package is lost in transit, we will either resend the order or issue a full refund at your choice.

If a package is returned to us due to an incorrect address provided by the customer, reshipping costs will be charged to the customer.

8. Damaged Packages

If your order arrives visibly damaged, photograph the packaging before opening it and contact us immediately at contact@nukken.com. We will resolve the issue within 48 business hours.

9. Contact

contact@nukken.com
We respond within 24 business hours.

NUKKEN — Gear for Quiet Power.