Refund policy
Refund & Return Policy
Last updated: September 2026. In accordance with Real Decreto Legislativo 1/2007 (LGDCU) and EU Directive 2011/83/UE. All prices include VAT.
1. Right of Withdrawal — 30 Days
You have 30 calendar days from the date you receive your order to request a return, without providing a reason. To exercise this right, contact us with your order number before this period expires.
2. What Must Be Returned
To receive a full refund, the following must be included in your return:
- RUN-01 belt — unworn and unwashed
- NUKKEN pouch (soft-touch branded packaging)
- Envelope containing cord stoppers — both stoppers must be present
- NUKKEN brand card
You may open the pouch carefully to inspect the belt. Opening the pouch for normal inspection will not reduce your refund. However, all packaging components must be returned.
Packaging components are not free gifts unless the purchase is kept. If you return the product, all reusable packaging components must also be returned to receive a full refund.
You are responsible for packaging the return securely to avoid damage in transit.
3. Refund Amounts
Refunds are calculated based on the amount actually paid for the item (after any discounts or promotions applied at checkout).
Each packaging component is part of a production run with minimum order quantities and long lead times. A returned item with missing packaging cannot be resold until a new production batch is received. The reductions below reflect the actual loss in resale value caused by missing or non-reusable components — they are not penalties.
| Return condition | Refund |
|---|---|
| All components returned complete and undamaged | Full product refund |
| Everything returned but envelope or brand card is damaged or missing | Full product refund minus €4.00 |
| Belt + envelope + both stoppers returned (no pouch, no brand card) | Full product refund minus €8.00 |
| Belt only — all other components missing | Full product refund minus €12.00 |
| Belt returned damaged or unusable due to customer handling, washing, misuse, or improper return packaging | No refund |
| Return requested after 30 calendar days from receipt | Not eligible |
4. Packaging and Resale Condition
Our packaging is part of the NUKKEN product experience and is not considered a free gift when an order is returned. To receive a full refund, the RUN-01 belt and all reusable packaging components must be returned complete and in a condition suitable for resale.
You may open the pouch carefully to inspect the belt. Opening the pouch for normal inspection will not reduce your refund. However, if the pouch, envelope, cord stoppers, or brand card are missing, damaged, stained, torn, used for another purpose, or returned in a condition that prevents resale, we may reduce the refund to reflect the actual loss in resale value.
Any refund reduction is not a penalty. It reflects the reduced resale value of the returned order caused by missing or non-reusable components.
5. Shipping Costs
Standard delivery costs paid at checkout will be refunded in accordance with applicable consumer law. If you selected a delivery method more expensive than our standard delivery option, only the cost of standard delivery will be refunded.
Return shipping is free. NUKKEN covers the cost of one prepaid return label per order for returns and refunds. Size exchanges are handled separately — see section 8.
6. How to Return
- Contact us with your order number. You do not need to provide a reason.
- We will send you a prepaid return label within 24 business hours.
- Pack all items securely. Use the pouch as inner packaging and place it inside an envelope or box.
- Drop the parcel at any collection point shown on the return label.
- Once we receive and inspect the return, we will process your refund no later than 14 calendar days after receiving the returned goods, or after receiving proof that you have sent them back — whichever occurs first. Refunds will be issued to your original payment method.
7. Return Inspection
Upon receiving your return, we will photograph the contents and inspect each component. If any items are missing or damaged, we will notify you by email with our assessment and the applicable refund amount before processing. You will have 48 hours to respond if you disagree.
We reserve the right to refuse free return labels in cases of suspected misuse of the return policy, repeated returns for the same order, or returns that do not comply with this policy. This does not affect your statutory rights.
8. Size Exchanges — €2
If the size is not right, you can exchange it within 30 calendar days of receipt, subject to stock availability.
A size exchange costs €2. This covers part of the cost of moving the belt twice: we send you a prepaid return label and ship the replacement. The fee is charged once per exchange and is not refundable once the replacement has been dispatched.
The original RUN-01 belt must be returned unworn, unwashed, and with all reusable packaging components included. If packaging components are missing or damaged, the corresponding reduction in resale value will be deducted from any future refund requested for that order.
If you prefer not to pay the exchange fee, you can return the belt for a full refund at no cost and place a new order in the correct size.
Exchanges are free of charge if the item is defective, incorrect, or if the error is ours.
9. Defective or Damaged on Arrival
If your item arrives visibly damaged, incorrect, or with a clear delivery issue, contact us within 7 days of delivery with photographs and your order number. This does not affect your statutory rights.
Manufacturing defects are covered by the 3-year legal guarantee under Spanish consumer law (Ley 7/2021), regardless of when they appear. If a defect is reported within the first year of delivery, it is presumed to have existed at the time of delivery unless we can demonstrate otherwise. We will send a replacement at no cost once the defect is confirmed.
10. Promotions and Discounts
If your order was purchased with a discount, promotional code, or offer, the refund will be calculated based on the amount actually paid for the returned item, not the original list price.
11. Non-Returnable Situations
- Return requested after 30 calendar days from receipt
- Item has been worn, washed, or handled beyond what is necessary to inspect it
- Item arrives damaged due to improper packaging by the customer
- Purchases made by businesses for professional use (B2B transactions are not covered by consumer protection law)
12. Contact
For any return or refund request: contact us.
We respond within 24 business hours.
NUKKEN — Gear for Quiet Power.